At Evergreen Elegance Flowers, we strive to provide the highest quality flowers and exceptional customer service. We understand that sometimes, things don’t go as planned, and we’re here to help.
We offer refunds for the following reasons:
1. Order Cancellation: If you need to cancel your order, please contact us at least 2 hours before the scheduled delivery time. We’ll provide a full refund, minus any processing fees.
2. Damaged or Defective Products: If your flowers arrive damaged or defective, please contact us within 2 hours. We’ll provide a replacement or a full refund, whichever you prefer.
3. Incorrect Orders: If we made an error with your order, please contact us within 4 hours. We’ll correct the mistake and provide a replacement or a full refund, whichever you prefer.
We don’t accept returns for perishable items like flowers. However, we’ll work with you to resolve any issues related to quality or satisfaction.
To initiate a refund, please follow these steps:
1. Contact us via phone, email, or our website’s contact form.
2. Provide your order number, reason for refund, and any supporting photos or documentation.
3. We’ll review your request and respond within 4-8 hours.
Refunds will be processed using the original payment method. Please allow 5-7 business days for the refund to be processed.
We reserve the right to refuse refunds for:
1. Orders that are delivered or picked up after the scheduled delivery time.
2. Orders that are cancelled less than 2 hours before the scheduled delivery time.
3. Orders that are refused or returned due to customer error.
If you have any questions or concerns about our Refunds and Returns Policy, please don’t hesitate to contact us.
This Refunds and Returns Policy was last updated on 1/17/2025. We reserve the right to modify or update this policy at any time.
