Refund & Return Policy
Refund Policy
- Order Cancellation: Contact us at least 2 hours before the scheduled delivery time for a full refund, minus any processing fees.
- Damaged or Defective Products: Report product issues within 2 hours of delivery for a replacement or full refund.
- Incorrect Orders: Notify us within 4 hours for correction, replacement, or full refund.
Return Policy
We do not accept returns for perishable items like flowers. However, we will work with you to resolve any quality or satisfaction issues.
Refund Process
- Contact us via phone, email, or contact form.
- Provide your order number, reason, and any supporting photos.
- We will review within 4–8 hours and follow up with next steps.
Refund Methods
Refunds are processed through the original payment method within 5–7 business days.
Exceptions
- Orders delivered or picked up after the scheduled time.
- Orders canceled less than 2 hours before delivery.
- Orders refused or returned due to customer error.
Contact Us
If you have any questions about our refund policy, please contact us.
Last Updated: April 20, 2025
